Refund Policy – J&N Skips
At J&N Skips, we value our customers and strive to provide the best possible service. We understand that situations may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds can be requested and the procedures to follow to initiate a refund.
- Booking Cancellation and Refunds:
1.1. If you wish to cancel your skip bin booking, you must notify us at least 24 hours prior to the scheduled delivery date. Cancellation requests made within 24 hours of the delivery date may not be eligible for a refund.
1.2. To request a refund for a cancelled booking, you must contact our customer support team through the provided channels, including phone or email. Please provide your booking details and reasons for cancellation.
1.3. Refunds for cancelled bookings will be issued according to the following criteria:
– Cancellations made within 24 hours of the delivery date may be subject to a cancellation fee, which will be deducted from the refund amount.
– No refunds will be provided for cancellations made after the delivery has already been completed.
- Service-related Issues:
2.1. In the unlikely event of a service-related issue, such as a missed delivery or faulty equipment, please contact our customer support team immediately. We will work to resolve the issue promptly and to your satisfaction.
2.2. If the issue cannot be resolved, and it results in a significant impact on your experience or inability to use our service, you may be eligible for a refund. Each case will be evaluated on an individual basis, considering factors such as the severity of the issue and its impact on your rental.
- Refund Process:
3.1. To request a refund, you must contact our customer support team within 14 days of the incident or cancellation.
3.2. Provide all relevant details, including your booking reference number, contact information, and a clear description of the issue or reason for cancellation.
3.3. Our customer support team will review your request and respond within a reasonable timeframe, usually within 5 business days.
3.4. If your refund request is approved, we will initiate the refund process. The refund will be issued through the original payment method used for the booking, unless otherwise specified by our team.
- Non-Refundable Items:
4.1. Certain items are non-refundable, including but not limited to:
– Delivery charges, unless the cancellation is made at least 24 hours prior to the delivery date.
– Any fees associated with the disposal of waste or materials in the skip bin.
- Changes to the Refund Policy:
5.1. J&N Skips reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
Please note that this refund policy is intended to guide our customers and ensure a fair and transparent process. If you have any questions or concerns regarding refunds or our services, please contact our customer support team, and we will be happy to assist you.